Refund policy
Return window
You have 7 days from the date your order is delivered to request a return for any unwanted item. To be eligible, items must be unused, in their original condition, and in their original packaging — including all inserts and accessories.
How to start a return
Message us with your order number and a short note on what you'd like to return (a photo helps for damaged/faulty items). We'll confirm your eligibility and share the return instructions. Please wait for confirmation before sending anything back.
Return shipping
- Change of mind: return postage is shouldered by the customer, and the original shipping fee is non-refundable.
- Wrong or faulty item (our error): we cover return shipping and send the correct item or a full refund at no extra cost.
- Please keep your proof of postage / tracking — returns lost in transit without tracking can't be refunded.
Refunds
Once we receive and inspect your return, we'll process your refund to the original payment method within 7 business days (bank/e-wallet processing times may add a few days). We'll email you when it's done.
Exchanges
Ordered the wrong model or colour? We're happy to exchange it for the correct item, subject to stock — just mention it when you start your return.
Non-returnable items For hygiene and safety, we can't accept:
- Screen protectors or films that have been opened/applied
- Items not in resellable condition or missing original packaging
- Items damaged through accident, misuse, or normal wear
Damaged or faulty on arrival
If your item arrives damaged or defective, contact us within 7 days of delivery with photos and your order number, and we'll arrange a free replacement or refund.
Warranty
All Ringke products are covered by a 30-day warranty against manufacturing defects. If something isn't right, message us within 30 days of delivery with your order number and a photo. Coverage excludes accidental damage, normal wear and tear, and misuse.